LIMITED WARRANTY: BANG & OLUFSEN

Bang & Olufsen products purchased from an authorised Bang & Olufsen retailer are covered by a warranty. The company giving the warranty (the warrantor) is the national Bang & Olufsen company within the country in which the product was purchased. Further information about the warrantor’s name, address and telephone number may be found on the last pages of this booklet.

Note: The warranty is provided in addition to the rights and remedies granted to you by your seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by the seller of the Bang & Olufsen product or by the law applicable remain unaffected.

The warranty covers all defects (compared to the specification of the product in question) that may arise in the product within the below mentioned warranty period, however, with the exceptions set out below.

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is 36 months. The warranty period starts when the product(s) is delivered to the first end-user, and ceases to be valid 36 months after this delivery date.

This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorised by Bang & Olufsen.

The following are not covered by the warranty:

  • Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in” of plasma, overdriving of speakers and similar wrongful use.
  • Defects that have been caused by lightning, fire, water, or other events of force majeure.
  • Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: batteries, Blu-ray lasers, etc.) or use beyond the expected lifetime of the consumable in question.
  • Minor defects in LCD and plasma displays; minor in this sense shall refer to no more than four (4) defective pixels per million pixels on a given LCD/plasma display. Furthermore, if the display is divided into nine (9) equal rectangular areas, there shall be no more than one (1) defective pixel in the central area of the display.

With the herein stated exceptions to claim under the warranty you may contact any authorised Bang & Olufsen retailer throughout the world, if a defect covered by the warranty arises in your Bang & Olufsen product within the warranty period. The Bang & Olufsen retailer in question will rectify the defect either by, at his choice, within the conditions laid down by consumers’ protection law, repairing the defective product, replacing it (hereunder replacing it with a refurbished product of similar quality), or paying you back the purchase sum. The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. The warranty does not cover costs connected with rent of substitution products. Additionally, if it is only possible to repair the product by modifying or demolishing the building in which the product is placed, the warranty does not cover any costs or expenses in connection with such modification(s) or demolition which are deemed or foreseeable to be out of proportion. Bang & Olufsen products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty, if defects or malfunctions are caused by the usage of the product in another country.

To obtain information about the possibility to use your product in another country, contact BOCOPENHAGEN.

In order for the warranty to apply, and to claim under the warranty, you must present the original invoice received at the time of purchase of the product in question, to the authorised Bang & Olufsen retailer where you wish to make your warranty claim.

The duration of any and all implied warranties is limited to 36 months from the date the product was delivered to the first end-user.

LIMITED WARRANTY: B&O PLAY

B&O PLAY products are covered by a warranty. The company giving the warranty (the warrantor) is B&O PLAY a/s, Peter Bangs Vej15, 7600 Struer,Denmark,support@beoplay.com,+ 4596841122.

Note: The warranty is provided in addition to the rights and remedies granted to you by your seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claimfordamages, right to terminate the contract) granted by the seller of the B&O PLAY product or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 24 months from the date of purchase to the place of purchase for EU member countries remains.

The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below mentionedwarrantyperiod,however, withtheexceptionsset outbelow.

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twenty four (24) months.

The warranty period starts when the product(s) is delivered to the first end-user.

This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorised by B&O PLAY.

The following are not covered by the warranty:

  • Accessories and spare parts (including but not limited to cables, leather straps, PSUs etc.) sold separately i.e. not bundled with a B&O PLAY product.
  • Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in” of plasma, overdriving of speakers and similar wrongful use.
  • Defects that have been caused by lightning, fire, water, or other events of forcemajeure.
  • Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: headphone ear-pads, loose cables etc.) or use beyond the expected lifetime of the consumable in question.
  • Minor defects in LCD and plasma displays; minor in this sense shall refer to no more than four (4) defective pixels per million pixels on a given LCD/plasma display. Furthermore, if the display is divided into nine (9) equal rectangular areas, there shall be no more than one (1) defective pixel in the central area of the display. – Batteries will be covered by twelve (12) months warranty.
  • Refurbished products will be covered by a six (6)months warranty.

With the herein stated exceptions to claim under the warranty you may contact B&O PLAY online return services via www.beoplay.com/support if a defect covered by the warranty arises in your product within the warranty period. B&O PLAY will rectify the defect by, at our choice, either repairing the defective product, or replacing it with a product of same or similar type and condition. B&O PLAY products marked as being a special or a limited edition cannot be guaranteed in case of replacement to be replaced with an identical product. The online return service is available in selected countries. Information on countries where the online return services is available can be found at www.beoplay.com/support. Claims under warranty in countries not covered by our online return service must be made to the place where the relevant product was purchased or to an authorised B&O PLAY retailer according to applicable consumer laws. The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. The warranty does not cover costs connected with rent of substitution products. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmissionsystems and approval demands, are not covered by this warranty, if defects or malfunctions are caused by the usage of the product in another country.

In order for the warranty to apply, and to claim under the warranty, you must include the original invoice or copy hereof received at the time of purchase of the product in question, with the return parcel to B&O PLAY in countries covered by B&O PLAY Return Services or present the original invoice to the authorised B&O PLAY retailer where you wish to make your warranty claim in countries not covered by B&O PLAY ReturnServices.